Our products are designed to last you a lifetime with proper care and regular maintenance. Routine maintenance is crucial in extending the life of your screen. That’s why we are here to help make that process easier with our tune-ups. We recommend tunning up your door every 3-4 years to keep it clean, fresh, and looking brand new. Here is what our Tune-up includes:

  • A screen mesh replacement
  • Replacement of the handles, tracks, and any other materials they may be old, dented, or faded
  • The re-adjustment of tension
  • A complete cleaning and lubrication


  • Retractable screens are intended to provide reasonable insect control and solar shading – not the retention and/or security of objects, animals, or persons.
  • Screens may retract suddenly – for manual retractable screens, keep hold of the slidebar or handle during operation.
  • Do not push or kick the mesh to release the magnet or latch.
  • It is normal for the mesh to “sail” in certain windy conditions which may cause the mesh to pull out of the track.  Simply open and close the screen to return the mesh to the track.
Care & Maintenance
  • Screens should be retracted into their protective storage housing when not in use to preserve and extend the life of the mesh.
  • Ensure tracks are kept free of dirt and debris.
  • Clean and lubricate the tracks monthly with Phantom’s greaseless silicone spray.  Do not use petroleum-based lubricants such as WD-40®.
  • Clean mesh fabric, housing, tracks and slidebar with water, mild detergent, and a soft brush – not with harsh chemicals or a pressure washer.
  • Allow mesh to dry before rolling it back up into the housing.
  • Mesh can be replaced in the event of tears or damage.
  • Motorized screens should be watched during operation.
  • If an object prevents the unit rom lowering lift the slidebar up manually and remove the obstacle.
  • If the slidebar is not level, use the remote control to lower the mesh until it becomes level
  • Interruption of power can affect motorized unit operation. Ensure that power is still getting to the unit by checking circuit breakers and ground faults for resetting
Care & Maintenance
  • Remote controls have a limited battery life. Replace the battery if the light does not come on when the button is pressed.
  • Wind load may affect the screens operation. Motorized screens should not be operated in winds more than 25 mph
Care & Maintenance
  • Brush off any loose dirt
  • Hose down and prepare cleaning solution of water and mild dish soap, use a soft bristle brush to clean, and rinse thoroughly
  • Air dry only. Do not roll back up until it is completely dry.